Global stores have a flat ₦10,000 service fee regardless of item value, with delivery paid after weighing, and for luxury stores, you pay 7.5% of the item cost with delivery paid upfront.
Always make sure the store page has completely loaded before clicking the Shopaxa extension to capture your cart.
If you created a cart, it's best to shop immediately. If you return hours or days later, always confirm that each item is still available, especially the selected size. If prices have changed, create a new cart code before making payment.
Some stores may not load properly from Nigeria. If this happens, use a VPN and set your location to the UK or USA. You may also need the VPN later when checking item availability on those stores.
We continuously add new supported stores every week, so check back often for more shopping options.
Sometimes a supported store may stop working due to updates or changes on the store's website. When this happens, we are usually alerted and work to fix it as quickly as possible.
A strong internet connection helps the extension capture your cart properly and prevents errors.
For global stores, delivery fees are due when your package is ready for delivery. Please make your payment immediately after receiving the email via My Orders or automatic payment. If payment is not made within 3 days, a ₦500 daily late fee will apply until payment is made. If payment is not made within 30 days, the package will be considered abandoned and may be destroyed.
If the extension doesn't respond or capture items, refresh the page and try again. Some websites may use Cloudflare security checks that restrict the extension until you complete the verification, so verify and try again.
Do not click the Shopaxa extension if there are pop-ups displayed on the store page, as they may prevent the extension from opening. Sometimes the cart or navigation page itself can appear as a pop-up, so make sure all pop-ups are closed first.
The Shopaxa extension must be used on a laptop or desktop to create cart codes or save luxury items. Other tasks, like browsing saved carts, tracking orders, and continuing shopping from your dashboard, can be done on mobile. If you don't have a laptop, a friend can help generate your cart code on theirs, which you can then use to continue shopping on your mobile.
Some items may be cheaper on US stores, while others may be cheaper on UK stores. It's recommended to compare both before shopping, as delivery costs are calculated based on the weight and country rate.
There are two ways to know if a store is supported. First, if your Shopaxa extension is pinned, the logo will turn blue on supported stores and remain gray on unsupported ones. Second, the Shopaxa logo will appear on the right side of the screen, ready to be clicked after adding items to your cart.
For non-luxury stores, Shopaxa currently supports only the US and UK versions of the supported stores.
Delivery for non-luxury stores is weight-based and paid after items arrive in Nigeria. Once your items arrive, they are weighed and you’ll be charged based on the current rate. You can view the weight rate in the extension when creating your cart code. Luxury store delivery is paid upfront during checkout.
After a luxury quote is completed, you have 6 hours to make payment. If payment is not made within this time, the payment link will expire.
You can share your cart codes with friends. When they load the code, they can save it to their account. To save a cart, click the save icon at the top right after loading the code. If the icon is white, it means the cart can be saved. If it’s black, it has already been saved. Saved carts can be found in the dashboard.
The Shopaxa extension only works on supported stores. If the extension doesn't activate on a page, the store may not be supported yet.