Select a category below and find the answers to associated common asked questions
Returns are only accepted in cases where the issue is caused by Shopaxa, such as receiving the wrong item, missing items in your order, or items that were damaged during handling or delivery.
Shopaxa is unable to accept returns for sizing issues, incorrect measurements, or personal preference. Since items are purchased directly from international stores on your behalf, we recommend carefully checking product details, sizing guides, and measurements before placing your order.
If your order arrives damaged, incomplete, or incorrect due to an error on our side, please contact Shopaxa support within 48 hours of delivery and include clear photos of the issue. Our team will review the case and arrange an appropriate solution.
If the issue is confirmed to be caused by Shopaxa, we will either arrange a replacement item or process a refund depending on the situation.
You can contact our customer support team with your order number and a description of the issue. Our team will guide you through the next steps.