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FREQUENTLY ASKED QUESTIONS

Select a category below and find the answers to associated common asked questions

Shopaxa currently delivers to Nigeria and other selected African countries. Delivery coverage continues to expand as we grow our logistics network.
Delivery times typically range between 7–21 business days depending on the store location, processing time, and your delivery address.
Once your order has been processed and shipped, you will receive a tracking link via email and you can also monitor the status of your order from your Shopaxa account.
Many international stores do not ship directly to Nigeria. Shopaxa solves this by routing your order through our logistics network and delivering it to your doorstep.
If your order takes longer than the estimated delivery time, you can check your tracking information or contact our support team for assistance.
Yes. All orders processed through Shopaxa are handled through our verified logistics partners to ensure your package reaches you safely.
Delivery fee is charged based on the weight of the item you're purchasing. You would see the current rate in the extension before shopping.